Refund policy

At Herz Collective, we take pride in creating pieces that feel as good as they look. For hygiene and quality reasons, we do not offer refunds on any purchases.

Exchanges

We offer exchanges under the following conditions:

• Items must be unused, unworn, and in their original condition
• All original tags and packaging must be intact
• Exchange requests must be made within 7 days of delivery

Eligible Reasons for Exchange

• Size issues
• Defective or damaged product (must be reported within 48 hours of delivery with proof)

Exchange Process

• To initiate an exchange, contact our support team with your order details
• Once approved, you will be guided through the return process
• After we receive and inspect the item, your exchange will be processed

Important Notes

• Exchanges are subject to stock availability
• If the requested item is unavailable, store credit may be issued
• Shipping charges (if any) are non-refundable and may apply for exchanges